This Frequently Asked Questions
page has been provided for all our customers with questions
related to our business. We encourage any customers who
have further queries to contact our Sales Team, and we
will be more than happy to reply within 24 hrs.
|
| Q &
A |
Questions and Answers |
| Q |
Do
you have some sort of guarantee on your products to ensure
quality? |
| A |
Yes,
we are more than confident of the quality of our products
and supply a product guarantee. |
| Q |
Do
you do custom orders, such as a different design provided
by me, or different dimensions of your products? |
| A |
Yes,
we are more than happy to do custom orders, but you will
have to allow 8-10 weeks for delivery, and we will quote
a price on request. |
| Q |
Do
you wholesale to other outlets? |
| A |
Yes,
we currently wholesale to outlets in Cairns, Northern
parts of Queensland, Toowoomba, and Northern N.S.W. and
encourage any further inquiries to be directed to our
Sales Team. |
| Q |
Are
your doors built to Australian Standards? |
| A |
Yes,
a glazing certificate can be issued upon request. |
| Q |
How
thick is the glass? |
| A |
All glass
is 5mm thick. |
| Q |
How durable
is the Red Cedar? |
| A |
Group
2 - very durable. |
| Q |
Can you
fully assemble and pre-hang? |
| A |
Yes. |
| Q |
Is the
joinery fully mortised and tennoned? |
| A |
Yes. |
| Q |
Does the
joinery get damaged in transit? |
| A |
None of
our products have been damaged in 10 years. |
| Q |
Can the
joinery be pre-varnished? |
| A |
Yes, allow
8-10 weeks delivery. |
| Q |
Is the
quality of your products as good as other joiners? |
| A |
Better
- We cut and season the very best timber only. Past customers
names can be supplied for peace of mind. |
